Ilaria Capriglione in

Ilaria Capriglione

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Digital Product Manager, Omnichannel & Client Services at Tiffany & Co.
📍 New York City Metropolitan Area, United States

Ilaria is a Global Digital Product Manager at Tiffany & Co. , specializing in omnichannel strategy and client services for the luxury market. A graduate of Polimoda with a background in Chinese language, she is described by colleagues as creative, pragmatic, and a great communicator, skilled at creating seamless client experiences.

Outside of her core role, Ilaria is a keen observer of technology and marketing, with a particular interest in the practical applications of AI. She appreciates brand heritage, art, and storytelling, and is also certified in Mental Health First Aid, showing an interest in personal well-being.

Unique fact: Ilaria has studied Chinese and is commended for her multilingual abilities, which include Italian, English, and Mandarin.

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Experience
11 Years
Current Role
Digital Product Manager, Omnichannel & Client Services
Job Level
Middle
Location
New York City Metropolitan Area, United States
Personality Overview

How Ilaria shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ilaria cares about

Omnichannel Strategy
Her current role is focused on integrating online and offline channels to create cohesive and seamless experiences for luxury clients.
Luxury Clienteling
She specializes in digital products for client services within the luxury industry, focusing on engagement and loyalty.
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Career

Work history

2-2023
Digital Product Manager, Omnichannel & Client Services
Tiffany & Co.
11-2021 - 2-2023
Digital Commerce & Omnichannel Operations, The Americas
Tiffany & Co.
11-2017 - 11-2021
Omnichannel Project Manager - EMEA
Tiffany & Co.
10-2016 - 10-2017
Marketing Communications Manager
Frame Publishers
5-2014 - 10-2016
Marketing Communications Manager
United Nude
In the press

Media appearances

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Education
2013 - 2013
Master's degree
Polimoda
2011 - 2011
Chinese language course
Beijing Language and Culture University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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