Isabel Baltierra in

Isabel Baltierra

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Head of Workplace and Help Desk at Achs
📍 Santiago, Santiago Metropolitan Region, Chile

Isabel Baltierra is the Head of Workplace and Help Desk at Achs, with nearly 20 years of experience leading transformation in the technology and telecommunications sectors. An MIT-certified professional in digital transformation, she is described by colleagues as an exceptional, collaborative, and purpose-driven leader focused on continuous improvement.

Outside of her professional roles, Isabel prioritizes personal well-being and growth. She took a purposeful career break to focus on her health and family, during which she dedicated more time to her passion for trekking. Her interests include creating spaces for connection and promoting inclusion.

Unique fact: After a long career in high-level roles, she took a deliberate break to focus on personal well-being and intensify her trekking activities.

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Experience
19 Years
Current Role
Head of Workplace and Help Desk
Job Level
Mid-senior
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

How Isabel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Isabel cares about

Generative AI Strategy
Recently completed multiple certifications and published an article on using Generative AI to enhance human talent, indicating a strong focus on its strategic business applications.
Purpose-Driven Leadership
Consistently emphasizes that trust, empathy, and integrity are the foundation of all relationships, highlighting a leadership style rooted in purpose and human connection.
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Career

Work history

1-2025
Head of Workplace and Help Desk
Achs
1-2024 - 12-2024
Health and well-being
Career Break
4-2022 - 1-2024
Customer Success & Strategic Technology Advisor (Customer CTO)
Nokia
9-2019 - 3-2022
Manager of Pre-sales, Implementation and Post-sales
InterNexa
3-2017 - 8-2019
IT Operations & Customer Experience Manager – Data Center Services
IFX Networks
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2022 - 2023
Certificado Profesional en Transformación Digital
MIT Professional Education
9-2021 - 11-2021
Liderazgo en la Innovación
MIT Professional Education
7-2022 - 9-2022
Diseño e Innovación con MITdesingX: soluciones eficaces para problemas complejos
MIT Professional Education
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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