Isabel Carla Silva

Critic
DISC Type : C

Head of Employee Experience & Internal Communication at NOS SGPS

Porto, Porto, Portugal

Overview

Isabel Carla Silva is the Head of Employee Experience and Internal Communication at NOS SGPS. She specializes in creating inclusive, high-performing workplaces through communication, DEI, and wellbeing programs. People who have worked with her describe her as a passionate and dedicated manager who fosters growth and autonomy.

Personality Overview

Precise

Negotiator

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They like to do things independently and don’t look for support from others. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Strategic Communication
Believes internal communication is a core leadership competency, not just a support function, and teaches on this topic at Porto Business School.
Diversity & Inclusion
Actively speaks on DEI as a strategic pillar for organizations and champions the hiring of neurodivergent professionals to foster innovation.
Employee Wellbeing
Leads programs focused on wellbeing and creating environments where people feel valued, which is reflected in her focus on company culture and events.

Media Appearances

Isabel has no verified media appearances

Work History

5-2014
Head of Employee Experience & Internal Communication at NOS SGPS
5-2014 - 4-2026
Senior Manager Internal Communications at NOS SGPS
8-2013 - 5-2014
Manager Customer Service at ZONOPTIMUS
Manager Customer Service at Sonaecom

Education

2005 - 2006
Master of Business Administration (M.B.A.) from AESE Business School
2018 - 2018
Digital business transfomation from Porto Business School

More Information

Social Presence :

Prographics :

Exp : 12 Location : Porto, Porto, Portugal Job Level : Mid-senior Designation : Head of Employee Experience & Internal Communication at NOS SGPS
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Insights For Selling To Isabel Carla

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Tell them what ROI they can expect

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isabel Carla is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Isabel Carla

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Isabel Carla move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Isabel Carla take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Isabel Carla

Personality Compatibility


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