Isabella Haralambopoulos (Cester) in

Isabella Haralambopoulos (Cester)

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Conversational AI Designer at Allianz Australia
📍 Greater Sydney Area, Australia

Isabella is a Conversational AI Designer at Allianz Australia with over 13 years of experience in the financial services industry, specializing in general and life insurance. Colleagues describe her as results-driven, process-driven, and having strong ownership. She is skilled in applying AI to enhance customer service and digital growth.

Beyond her technical expertise, Isabella has a long-held interest in effective communication, having participated in public speaking and debating in high school. This foundation in articulation complements her current role in designing human-like conversations for AI. She also has a creative side, having authored a publication.

Unique fact: Isabella is the author of a publication titled "Dream, " showcasing her talents in creative expression.

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Experience
15 Years
Current Role
Conversational AI Designer
Location
Greater Sydney Area, Australia
Personality Overview

How Isabella shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Isabella cares about

Conversational AI Design
Currently designs and uplifts AI chatbot capabilities at Allianz and previously did so for the NRMA Insurance chatbot at IAG, focusing on improving customer interactions.
AI in Insurance
She has deep experience in the design and uplift of AI within the General Insurance sector to improve functionality and reduce the need for assisted channels.
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Career

Work history

7-2025
Conversational AI Designer
Allianz Australia
9-2021 - 7-2025
Consultant, Digital Growth & AI Conversational Design
IAG
7-2018 - 8-2021
Team Leader, Customer Delivery
IAG
4-2018 - 7-2018
Senior Customer Delivery Consultant
IAG
4-2017 - 4-2018
Customer Delivery Consultant
IAG
In the press

Media appearances

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Education
2013 - 2014
Certificate III in Customer Contact
TAFE NSW
2008 - 2011
High School
Glenwood High School
2006 - 2008
High School
Bethany College Kogarah/Hurstville
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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