Jackie Storr in

Jackie Storr

Enthusiast · DISC type i
Bupa at Full-time
📍 Greater Leicester Area, United Kingdom

Jackie Storr is the Head of Contact Channels at Bupa, bringing a proven track record as a senior leader in customer relations from the financial services sector. A recent nominee for the 2024 Women in Protection and Health Awards, she is also CERT CII and CeRCH qualified, specializing in managing regulated complaints functions.

Outside of work, Jackie is a values-driven people manager who champions diversity and inclusion. She demonstrates a strong appreciation for corporate social responsibility, as seen when she publicly thanked a business for sponsoring her sons expedition to Ecuador. She has a genuine passion for coaching and developing her team.

Unique fact: Jackie is a Silver Award winner for Customer Relations Manager of the Year at the 2017 CCMA UK Contact Centre awards.

Read the full overview →
Experience
5 Years
Current Role
Bupa
Location
Greater Leicester Area, United Kingdom
Personality Overview

How Jackie shows up

Story Driven
Optimistic
Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Priorities

Topics Jackie cares about

Contact Centre Leadership
Her current role is Head of Contact Channels, building on a long career in contact centre environments and operational leadership.
Customer Experience
Her career is focused on customer outcomes and relations, highlighted by winning a national award for Customer Relations Manager of the Year.
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Career

Work history

Bupa
Full-time
12-2017 - 11-2019
Head Of Customer Service
Water Plus Business
Bupa
4 yrs
8-2010 - 12-2013
Customer Service Manager
Barclays
The Co-operative Banking Group
7 yrs 1 mo
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Jackie has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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