Jake Duncan in

Jake Duncan

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Account Executive at MNET
📍 Indianapolis, Indiana, United States

Jake is an experienced sales executive with a demonstrated history in CX and SaaS, focusing on modernizing customer experience strategies. He specializes in contact center solutions, particularly Genesys Cloud, to enhance customer service. Jake holds a Bachelor of Science from Indiana University Indianapolis and is a recognized top performer.

He is the recipient of the Inspire 2022 Sales Excellence Award.

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Experience
10 Years
Current Role
Account Executive
Job Level
Middle
Location
Indianapolis, Indiana, United States
Personality Overview

How Jake shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jake cares about

CX Modernization
His primary professional focus is acting as a trusted partner for companies looking to modernize their Customer Experience (CX) strategy.
Contact Center AI
He shares content about leveraging intelligent and responsible AI-powered experiences to improve customer and member interactions.
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Career

Work history

11-2025
Account Executive
MNET
11-2023 - 4-2025
Director, Contact Center Solutions
VDS
2-2023 - 10-2023
Senior Account Executive - Mid Market
Genesys
1-2021 - 2-2023
Account Executive - Mid Market
Genesys
8-2020 - 12-2020
Sales Development Representative
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In the press

Media appearances

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Education
2011 - 2016
Bachelor of Science (B.S.)
Indiana University Indianapolis
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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