James Blackwood
Head of Contact Centres (UK and Belgium) at Eurostar
📍 London, England, United Kingdom
James Blackwood leads the UK and Belgium Contact Centres for Eurostar, focusing on customer service strategy and operational delivery. An alumnus of the University of Oxford with a long-standing career at Eurostar, he has held several key roles, including Head of Digital Service Delivery and General Manager of On Board Services, demonstrating his extensive experience across customer operations.
Read the full overview →Experience
23 Years
Current Role
Head of Contact Centres (UK and Belgium)
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview
Personality insights not availableWe need more social data to generate the DISC analysis and selling playbook. The professional details below are still available.
Priorities
Topics James cares about
Customer Engagement
Drives both employee and customer engagement as a core part of his leadership strategy at Eurostar.
Contact Centre Strategy
Focuses on equipping his teams with the right skills and technology to provide personalized and effective customer support.
Career
Work history
7-2021
Head of Contact Centres (UK and Belgium)
Eurostar
2016 - 7-2021
Head of Digital Service Delivery
Eurostar
2011 - 2015
General Manager, On Board Services
Eurostar
2008 - 2011
Manager, Eurostar Traveller Care
Eurostar
2005 - 2008
Operations Manager
Eurostar
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
MA
University of Oxford
Education details unavailable
St Albans School
Social presence
Other Eurostar Employees
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