James MacPhee in

James MacPhee

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Chief Operating Officer at Liberty Mutual Insurance
📍 Boston, Massachusetts, United States

James MacPhee is the Chief Operating Officer at Liberty Mutual Insurance, where he has built an impressive 35-year career. He leads enterprise-wide transformation and operational excellence initiatives to drive profitable growth. He holds both a B.A. and an M.A. from Boston College.

Outside of his corporate role, he is deeply committed to his community, serving as the Treasurer on the Board of Directors for Pine Street Inn, an organization dedicated to ending homelessness. He has announced he will be retiring in August, concluding a remarkable tenure at Liberty Mutual.

After working across nearly every part of the business over 35 years, he is retiring from Liberty Mutual this year.

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Experience
23 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
Boston, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics James cares about

Enterprise Transformation
His current role focuses on driving an enterprise-wide operational excellence transformation to improve Liberty Mutual's expense position and support growth.
Operational Excellence
A key part of his mandate is codifying processes and building capabilities to ensure systemic and continued expense discipline across the enterprise.
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Career

Work history

8-2023
Chief Operating Officer
Liberty Mutual Insurance
7-2021 - 8-2023
President, Global Retail Markets
Liberty Mutual Insurance
1-2016 - 7-2021
President & Chief Operating Officer, Global Retail Markets - U.S.
Liberty Mutual Insurance
1-2014 - 12-2015
Executive Vice President & Chief Claims Officer
Liberty Mutual Insurance
7-2012 - 1-2014
Senior Vice President & Chief Marketing Officer
Liberty Mutual Insurance
In the press

Media appearances

Liberty Mutual Insurance Announces Key Executive Leadership Appointments. Featured in PR Newswire
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Education
1989 - 1991
M.A.
Boston College
1985 - 1989
B.A.
Boston College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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