Jaqueline Motta in

Jaqueline Motta

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Customer Care Center - LATAM Supplier Business Manager (SBM) at HP
📍 Barueri, São Paulo, Brazil

Jaqueline is the LATAM Supplier Business Manager for HPs Customer Care Center, bringing over 10 years of experience in customer service and operations management. A registered lawyer with a post-graduate degree in Quality Management, she specializes in handling executive, legal, and media escalations, ensuring a high-quality customer experience.

Outside of her core role, Jaqueline is a passionate advocate for workplace culture and employee well-being. She leads corporate initiatives such as #HeForShe, facilitating discussions on unconscious bias, and organizes events like "Outubro Rosa" to promote health awareness and share stories of personal triumph.

Unique fact: She is a certified Ombudsman, combining her legal background with a formal expertise in mediation and complaint resolution.

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Current Role
Customer Care Center - LATAM Supplier Business Manager (SBM)
Location
Barueri, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jaqueline cares about

Customer Satisfaction
Her career is centered on customer service and support operations. She celebrates her company's recognition as a leader in customer satisfaction.
Diversity & Inclusion
She actively leads the #HeForShe initiative within HP, organizing events to facilitate learning and challenge unconscious biases in the workplace.
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Career

Work history

11-2024
Customer Care Center - LATAM Supplier Business Manager (SBM)
HP
8-2022
Customer Care Center - Brazil Partner Operation Management & North America Spanish Operation
HP
2-2021 - 8-2022
LATAM Business Planning & Performance - Workforce Management
HP
10-2007 - 4-2008
Customer Service Representative at HP
Cadmus Soluções em TI
In the press

Media appearances

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Education
2011 - 2012
Master's degree
Pós Graduação - Faculdades Oswaldo Cruz
2006 - 2008
Master's degree
LFG
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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