Jaqueline Neves in

Jaqueline Neves

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Analista de Projetos e Processos Pl at Kovi
📍 São Paulo, São Paulo, Brazil

Jaqueline is a Project and Process Analyst at Kovi, focused on enhancing customer experience through operational efficiency and data-driven decisions. Her career is centered around process improvement and quality management in customer service and operations, with previous experience at Unidas. She is a Technologist from Centro Universitário FMU | FIAM-FAAM.

Based on her professional posts, Jaqueline shows immense pride and enthusiasm for her work and company, often celebrating team achievements.

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Experience
12 Years
Current Role
Analista de Projetos e Processos Pl
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Jaqueline shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jaqueline cares about

Customer Experience
Leads initiatives to improve the customer journey, creating and reviewing service flows for phone, chat, and in-person channels.
Operational Efficiency
Focuses on optimizing operations and ensuring compliance with COPC standards to improve overall performance and service quality.
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Career

Work history

8-2024
Analista de Projetos e Processos Pl
Kovi
9-2021
Analista de operações
Kovi
7-2020 - 5-2022
Assistente de manutenção
Kovi
12-2017 - 4-2019
Assistente de operações
Unidas
8-2016 - 7-2017
Analista de atendimento ao cliente
RPL Serviços Técnicos de Manutenção
In the press

Media appearances

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Education
2018 - 2020
Tecnólogo
Centro Universitário FMU | FIAM-FAAM
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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