Jay Betancourt in

Jay Betancourt

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IT Customer Support Manager at JB Poindexter & Co
📍 Houston, Texas, United States

Jay Betancourt is an IT Customer Support Manager at JB Poindexter & Co with a strong background in technical support and team leadership. A graduate of Texas Tech University, he holds multiple professional certifications, including ITIL® 4. People who have worked with him describe him as hard-working, smart, resourceful, and capable.

His interests suggest a focus on business and technology trends, following publications like The Wall Street Journal and Harvard Business Review. During his time at Texas Tech University, he was active in the Association of Information Technology Professionals (AITP), indicating a long-standing passion for the IT field.

He holds three distinct professional certifications for the Cherwell Software platform.

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Experience
10 Years
Current Role
IT Customer Support Manager
Job Level
Middle
Location
Houston, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jay cares about

IT Service Management
His career progression and ITIL® 4 Foundation certification show a strong focus on structured IT service delivery and customer support excellence.
Customer Support Leadership
Currently an IT Customer Support Manager and previously a Team Lead, he has a proven track record of leading technical support teams.
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Career

Work history

4-2022
IT Customer Support Manager
JB Poindexter & Co
1-2022 - 4-2022
Senior Technical Support Engineer - Team Lead
Ivanti
3-2021 - 1-2022
Technical Support Engineer
Ivanti
10-2020 - 3-2021
Product Support Analyst II
Cherwell Software
7-2015 - 3-2016
Senior IT Technician
St. Joseph Health
In the press

Media appearances

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Education
2006 - 6-2012
Bachelor’s Degree
Texas Tech University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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