Jay Fox in

Jay Fox

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Founder at CS Rescue
📍 New York City Metropolitan Area, United States

Jay Fox is a Customer Success executive with over 15 years of experience specializing in scaling CS organizations at PE-backed SaaS companies. An AI-forward leader and University of Michigan alumnus, he has saved over $1M in ARR and identified $100M in revenue opportunities.

He is a passionate innovator and technologist, deeply engaged in the startup scene as the founder of CS Rescue. Described as a "phenomenal innovator," he excels at translating client feedback into new products and building professional networks to solve real-world problems.

Unique fact: Jay holds a patent for a system that discovers professional connections based on a persons prior deal work.

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Experience
20 Years
Current Role
Founder
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jay cares about

AI in Customer Success
An "AI-Forward CS Leader" who holds multiple AI certifications and actively discusses building AI-driven playbooks and workflows to make CS more human and efficient.
PE-Backed SaaS
Specializes in the high-pressure environment of PE-backed SaaS companies, with a focus on proving retention, demonstrating ROI, and scaling post-sales teams effectively.
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Career

Work history

4-2026
Founder
CS Rescue
1-2026 - 4-2026
Head of Client Success
Sage
9-2025
BE Partner
BackEngine
6-2024 - 7-2025
Vice President of Customer Success
Concertiv
2-2021 - 1-2024
Global Head of Customer Success
TRG Screen
In the press

Media appearances

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Education
2000 - 2004
BA
University of Michigan
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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