Jenn Oyler, PhD, MBA, CPCU in

Jenn Oyler, PhD, MBA, CPCU

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Sr. Director Research, Insights, and Analytics at Progressive Insurance
📍 Decatur, Georgia, United States

Jenn Oyler is a seasoned executive leading Research, Insights, and Analytics at Progressive Insurance. With a PhD in Organizational Behavior and a CPCU designation, she has a 20-year history of transforming customer and employee experiences at major firms like Walmart and Principal Financial Group, specializing in aligning data and brand strategies.

She is a forward-thinking and highly collaborative leader passionate about understanding people deeply to foster supportive environments. Her drive extends to entrepreneurship, having co-founded an innovative Emotion AI startup. She strives to inspire, engage, and empower teams to achieve significant results through creativity and consensus building.

A cancer survivor, Jenn channeled her experience and determination into co-founding a meaningful startup, merging her lifes journey with her professional passion.

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Experience
30 Years
Current Role
Sr. Director Research, Insights, and Analytics
Job Level
Senior
Location
Decatur, Georgia, United States
Personality Overview

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Decision Approach
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Priorities

Topics Jenn cares about

CX & EX Transformation
Her career is dedicated to enhancing customer and employee experiences at large enterprises like Walmart and Principal Financial Group, focusing on loyalty and growth.
Data-driven Insights
Her current role at Progressive and PhD in Organizational Behavior/Statistics underscore her expertise in using research and analytics to inform strategic decisions.
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Career

Work history

8-2026
Sr. Director Research, Insights, and Analytics
Progressive Insurance
10-2024 - 7-2026
Director, Enterprise Associate Experience and Listening, Global People Strategy & Innovation
Walmart
1-2023
Co-Founder
Emtherical
12-2021 - 1-2023
Financial Services Executive Consultant
Fortune 500 Companies (Various)
8-2020 - 12-2021
Global Vice President and Head of Customer Experience
Principal Financial Group
In the press

Media appearances

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Education
2001 - 2007
PhD
Virginia Tech - Pamplin College of Business
2000 - 2004
MBA
University of Arkansas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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