Jennifer Cowles in

Jennifer Cowles

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Head of Organizational Effectiveness, Talent Management, Learning & Development, and HR Analytics at FedEx Custom Critical
📍 Cleveland, Ohio, United States

Jennifer Cowles is a strategic talent executive with over 20 years of experience in human resources, currently serving as Head of Organizational Effectiveness at FedEx Custom Critical. Her expertise spans talent management, leadership development, and cultural transformation, with previous senior roles at KeyBank and Black & Veatch. She holds an MS in Management from Baker University.

Jennifer shows a strong passion for empowering her professional community, actively sharing job opportunities and resources with her network. She advocates for diversity and inclusion, promoting events for women in business and celebrating employer recognition for supporting individuals with disabilities.

Unique fact: She was a contributing member of a small team that designed and delivered a culture integration program for executives during KeyBanks acquisition of First Niagara.

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Experience
26 Years
Current Role
Head of Organizational Effectiveness, Talent Management, Learning & Development, and HR Analytics
Job Level
Mid-senior
Location
Cleveland, Ohio, United States
Personality Overview

How Jennifer shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jennifer cares about

Talent Development
Her entire career is focused on creating and implementing talent strategies, from executive succession planning to enterprise-wide learning and development frameworks.
Executive Coaching
She is an ICF Associate Certified Coach (ACC) and runs her own coaching consultancy, focusing on areas like strategic thinking and leading change for C-Suite leaders.
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Career

Work history

2-2024
Head of Organizational Effectiveness, Talent Management, Learning & Development, and HR Analytics
FedEx Custom Critical
4-2023
Executive Coach and Leadership Development Consultant
Latitude Leadership, LLC
8-2021 - 6-2023
SVP & Senior Talent Manager
KeyBank
6-2014 - 8-2021
VP & Leadership Development Manager
KeyBank
6-2011 - 5-2014
Senior Human Resources Manager
Black & Veatch
In the press

Media appearances

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Education
BS Business Administration
University of Colorado Boulder
MS Management
Baker University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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