Jeremy Nicholas in

Jeremy Nicholas

Pioneer · DISC type ISD
Digital Channels & Loyalty Executive at Telstra
📍 Greater Sydney Area, Australia

Jeremy Nicholas is a seasoned executive leading Telstras digital channels, e-commerce, and customer service platforms, including the MyTelstra app. He directs a team of over 400 people and has a background in business from the University of Technology Sydney and global product marketing from his time at Visa.

He is responsible for Telstras T+ loyalty program, which serves over 6 million members.

Read the full overview →
Experience
24 Years
Current Role
Digital Channels & Loyalty Executive
Location
Greater Sydney Area, Australia
Personality Overview

How Jeremy shows up

Friendly But Fast
Dynamic But Sincere
Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Priorities

Topics Jeremy cares about

Digital Customer Experience
He leads Telstra's digital platforms, including the website and MyTelstra app, focusing on e-commerce, CX design, and customer service for millions of users.
AI in CX
He is a public speaker on how artificial intelligence is reshaping customer interactions and digital user experience, as seen in his recent talks at SXSW Sydney.
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Career

Work history

9-2022
Digital Channels & Loyalty Executive
Telstra
9-2018 - 9-2022
Chief Marketing Officer
Telstra
7-2016 - 10-2018
Executive Director Marketing
Telstra
9-2016 - 9-2022
Board Member
AANA - Australian Association of National Advertisers
12-2014 - 6-2016
Vice President, Global Product Marketing
Visa
In the press

Media appearances

Telstra marketing chief moves to new role. Featured in Australian Financial Review
See now
Episode Five: Jeremy Nicholas, Telstra. Featured in AANA (Australian Association of National Advertisers)
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Education
1991 - 1993
Business
University of Technology Sydney
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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