Jeremy Nicholas in

Jeremy Nicholas

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Digital Channels & Loyalty Executive at Telstra
📍 Greater Sydney Area, Australia

Jeremy Nicholas is a seasoned executive leading Telstras digital channels, e-commerce, and customer service platforms, including the MyTelstra app. He directs a team of over 400 people and has a background in business from the University of Technology Sydney and global product marketing from his time at Visa.

He is responsible for Telstras T+ loyalty program, which serves over 6 million members.

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Experience
24 Years
Current Role
Digital Channels & Loyalty Executive
Location
Greater Sydney Area, Australia
Personality Overview

How Jeremy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jeremy cares about

Digital Customer Experience
He leads Telstra's digital platforms, including the website and MyTelstra app, focusing on e-commerce, CX design, and customer service for millions of users.
AI in CX
He is a public speaker on how artificial intelligence is reshaping customer interactions and digital user experience, as seen in his recent talks at SXSW Sydney.
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Career

Work history

9-2022
Digital Channels & Loyalty Executive
Telstra
9-2018 - 9-2022
Chief Marketing Officer
Telstra
7-2016 - 10-2018
Executive Director Marketing
Telstra
9-2016 - 9-2022
Board Member
AANA - Australian Association of National Advertisers
12-2014 - 6-2016
Vice President, Global Product Marketing
Visa
In the press

Media appearances

Telstra marketing chief moves to new role. Featured in Australian Financial Review
See now
Episode Five: Jeremy Nicholas, Telstra. Featured in AANA (Australian Association of National Advertisers)
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Education
1991 - 1993
Business
University of Technology Sydney
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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