Jess Bergson in

Jess Bergson

Enthusiast · DISC type i
Head of Customer Experience at Clay
📍 New York, New York, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
10 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

How Jess shows up

Amiable & Agreeable
Story Driven
Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word. They prefer to build relationships rather than staying totally transactional.

Priorities

Topics Jess cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

6-2024
Head of Customer Experience
Clay
12-2023 - 5-2024
Head of Customer Experience, Growth
Mutiny
7-2022 - 12-2023
Growth Strategist and Support Team Lead
Mutiny
5-2021 - 8-2022
Customer Growth Lead
Mutiny
9-2020 - 5-2021
Director of Customer Success
Narrativ
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
Bachelor of Fine Arts (BFA)
Carnegie Mellon University
Master’s Degree
Carnegie Mellon University - Heinz College of Information Systems and Public Policy
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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