Jessica Milcetich in

Jessica Milcetich

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Director of Customer Experience | USAGov at GSA
📍 Washington, District of Columbia, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
13 Years
Current Role
Director of Customer Experience | USAGov
Job Level
Mid-senior
Location
Washington, District of Columbia, United States
Personality Overview

How Jessica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jessica cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

1-2020
Director of Customer Experience | USAGov
GSA
11-2008 - 12-2019
Content and Digital Marketing Strategist | Product Manager USA.gov/USAGov en Español
GSA
1-2013 - 5-2014
Adjunct Professor
University of Maryland
1-2008 - 11-2008
Reporter and Web Designer
York Daily Record
1-2007 - 12-2007
Reporting Intern
Washington Post Express
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2014 - 2016
Master of Business Administration (MBA)
Auburn University
2004 - 2007
B.A.
University of Maryland
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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