Jim Clay in

Jim Clay

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Customer Success Manager at FreedomPay
📍 Exton, Pennsylvania, United States

Jim Clay is a customer-focused professional with extensive experience in client partnership and corporate training, primarily within the ticketing and payments industry. A graduate of Towson University, he is consistently described by colleagues as outstanding, responsive, invaluable, and incredibly knowledgeable. His career has focused on optimizing client strategies and ensuring customer success.

Jim shows an interest in organizational excellence, following successful companies like FedEx and esteemed institutions like Harvard University. He has a demonstrated commitment to personal growth, having taken supplemental courses in communications and management to enhance his professional skills.

He is regarded by peers as one of the most effective and patient corporate trainers they have ever worked with.

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Experience
17 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Exton, Pennsylvania, United States
Personality Overview

How Jim shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jim cares about

Client Partnership
Has significant experience as a Client Partner, focusing on optimizing ticketing strategies and ensuring overall client satisfaction and revenue growth.
Corporate Training
Served as a Director of Corporate Training and is highly recommended for his patient and effective training programs for both internal and external stakeholders.
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Career

Work history

11-2025
Customer Success Manager
FreedomPay
7-2014 - 11-2019
Client Partner
Spectra
3-2013 - 7-2014
Director of Corporate Training
New Era Tickets
1-2008 - 3-2013
Training Manager
New Era Tickets
2-2004 - 4-2025
Client Partner
Paciolan
In the press

Media appearances

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Education
2000 - 2004
BS
Towson University
2008 - 2010
Training and Development classes
West Chester University of Pennsylvania
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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