Jim Goldfinger in

Jim Goldfinger

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Chief Customer Officer and Partner at Customertimes Corp
📍 Manhattan Beach, California, United States

Jim Goldfinger is the Chief Customer Officer and Partner at Customertimes, bringing over 40 years of enterprise software experience. A Duke University alumnus, he focuses on maximizing customer investment in CRM solutions by providing practical applications of technology. People often describe him as a thought leader, visionary, and problem solver.

Outside of work, Jim is an avid reader and actively contributes to non-profits focused on education and technology access. He serves on the boards of both PepUp Tech and Student2Scholar, organizations dedicated to helping underserved students. In college, he was a member of the varsity wrestling team.

Unique fact: He is a dedicated lifelong learner, having read over 1500 books in the last 15 years.

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Experience
29 Years
Current Role
Chief Customer Officer and Partner
Job Level
Leadership
Location
Manhattan Beach, California, United States
Personality Overview

How Jim shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jim cares about

CRM & Customer Value
His entire career, including founding the Customer Value Network at SAP and his current CCO role, is focused on ensuring customers maximize the benefit from their technology investments.
AI for Engagement
Serves as an advisor and investor for Graphio. ai, a company using AI to analyze employee performance and engagement, and has shown interest in Agentic AI conferences.
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Career

Work history

1-2017
Chief Customer Officer and Partner
Customertimes Corp
3-2025
Advisor and Investor
Graphio.ai
Salesforce
Part-time
2-2021 - 12-2022
Board Member
PepUp Tech
1-2016 - 12-2020
Member of the Board
Student2Scholar
In the press

Media appearances

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Education
BS
Duke University
Education details unavailable
West Orange High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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