Jitendra Agnihotri in

Jitendra Agnihotri

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Head Of Service Delivery & Operations (IBU Head) at Tech Mahindra
📍 Noida, Uttar Pradesh, India

Jitendra is a management professional with over 25 years of experience in the BFSI, e-commerce, and telecom sectors, specializing in operational excellence, P&L management, and CRM. He is a Six Sigma Black Belt and an alumnus of Sainik School Rewa. Colleagues frequently describe him as a supportive, transparent, and performance-driven leader.

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Experience
29 Years
Current Role
Head Of Service Delivery & Operations (IBU Head)
Job Level
Mid-senior
Location
Noida, Uttar Pradesh, India
Personality Overview

How Jitendra shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jitendra cares about

Operational Excellence
A core theme of his 25+ year career, with expertise in driving digital operation strategies, cost reduction, and achieving substantial revenue growth.
Customer Experience
A key deliverable in his current role at Tech Mahindra and his former position as Vice President of Customer Experience at Vodafone, managing high call volumes.
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Career

Work history

7-2018
Head Of Service Delivery & Operations (IBU Head)
Tech Mahindra
8-2008 - 7-2018
Vice President Customer Experience
Vodafone
5-2007 - 7-2008
Associate Vice President
WNS Global Services
8-2006 - 5-2007
Head-WFM
IBM
9-2003 - 6-2006
Sr Manager-Business Planning and WFM
TeleTech India
In the press

Media appearances

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Education
1984 - 1997
+2
Sainik School Rewa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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