Joe (A. Y.) A. in

Joe (A. Y.) A.

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Learning Facilitator at Commission scolaire Riverside / Riverside School Board
📍 Canada

Ahmad is a highly experienced mentor and facilitator specializing in talent development, customer experience management (CXM), and contact center operations. He holds a Bachelor of Education and a unique Train the Trainer (TTT) certification from AT&Ts College of Call Center Excellence. People who have worked with him often describe him as dedicated, high-energy, open, and flexible.

He is passionate about mentorship and fostering professional growth, with a keen interest in creating positive and healthy work environments. Identifying as an "Automation Enthusiastic," he follows major technology companies like Oracle and Microsoft, indicating an interest in how technology can enhance operational efficiency and employee aptitude.

Unique fact: He is certified as a trainer by the AT&T College of Call Center Excellence.

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Experience
26 Years
Current Role
Learning Facilitator
Location
Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Joe cares about

Talent Development
His career is centered on training, mentorship, and vocational education. He shares content about the importance of training and treating employees well to foster growth and loyalty.
Customer Experience (CXM)
Possesses deep expertise in customer service, client relations, and call center management, backed by years of experience and specialized training from AT&T.
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Career

Work history

9-2022
Learning Facilitator
Commission scolaire Riverside / Riverside School Board
12-2021 - 12-2025
Instructor
Collège Supérieur de Montréal (C.S.M) INC.
1-2021 - 11-2021
Vocational Education Teacher/ Business Management Instructor
CCSQ College
3-2020 - 1-2021
Customer Service Ambassador
TTEC
3-2018 - 2-2020
Management Consultant
Self-Employed
In the press

Media appearances

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Education
Bachelor of Education - BEd
Université de Sherbrooke
9-2021 - 1-2022
Diploma of Vocational Studies
Pearson Electrotechnology Centre (PEC) - Lester B. Pearson School Board
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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