Joel S. is a TIER 2 NOC Technician at LinkAmeric with a background in customer support and technical escalations. He is currently enhancing his expertise by studying Systems Engineering at Fidelitas, demonstrating a clear path of professional growth from client-facing roles to specialized network operations.
He was promoted internally from a Tier 1 to a TIER 2 NOC Technician at LinkAmeric, showcasing his capability and commitment.
Joel S.
TIER 2 NOC TECHNICIAN at LinkAmerica
San Jose, Costa Rica
Overview
Topics They Care About
Network Operations
His career has progressed from a Tier 1 to a TIER 2 NOC Technician, indicating a strong focus on network management and stability.
Systems Engineering
Currently a student of Ingeniería en sistemas at Fidelitas, showing a dedicated interest in building his foundational engineering knowledge.
IT Service Management
Previously worked as an Escalations Supervisor, managing complex customer and technical support issues.
Media Appearances
Joel has no verified media appearances
Work History
10-2025
TIER 2 NOC TECHNICIAN at LinkAmerica
1-2024 - 10-2025
Tier 1 NOC Technician at LinkAmerica
5-2022 - 12-2023
Customer care/tech support - Escalations supervisor at Teleperformance
Education
1-2019 - 8-2026
Ingeniería from Fidelitas
More Information
Social Presence :
Prographics :
Exp : 3
Location : San Jose, Costa Rica
Job Level : N/A
Designation : TIER 2 NOC TECHNICIAN at LinkAmerica
