Joey Mendez

System Director of Patient Experience at The North Star Health Alliance

📍 Carthage, New York, United States

A proven leader with over 20 years of decorated military experience, Joey Mendez is now the System Director of Patient Experience at The North Star Health Alliance. He leverages his background in complex operations and team motivation to enhance healthcare systems. He holds a Bachelor of Business Administration from Excelsior University.

Outside of his professional role, Joey is passionate about veteran welfare, reflected in his interest in organizations like Hiring Our Heroes. His past experience includes leading a Soldier Recovery Unit, and he has participated in challenging events like military cross-country ski competitions.

Joey successfully transitioned from a high-ranking role as a Command Sergeant Major in the U. S. Army to a senior leadership position in civilian healthcare.

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Experience

6 Years

Current Role

System Director of Patient Experience

Job Level

Mid-senior

Location

Carthage, New York, United States

Personality Overview

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Priorities

Topics Joey cares about

Patient Experience

As the System Director of Patient Experience, his primary focus is on improving the patient journey and outcomes across the health alliance.

Operational Leadership

Leverages over 20 years of military experience, including as an Operations Sergeant Major, to manage complex systems and drive operational excellence.

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Career

Work history

7-2025

System Director of Patient Experience

The North Star Health Alliance

11-2023 - 7-2025

Combined Arms Battalion CSM Trainer

Scorpion Team, Operations Group, National Training Center

8-2021 - 10-2023

Command Sergeant Major

Soldier Recovery Unit

6-2020 - 7-2021

Operations Sergeant Major

1st Brigade, 82nd Airborne Divison

7-2019 - 5-2020

Operations Sergeant Major

1st Battalion, 504th Parachute Infantry Regiment

In the press

Media appearances

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Education

Associate's degree

Excelsior University

Bachelor of Business Administration - BBA

Excelsior University

Social presence

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