Johanna Garcia Gutierrez

Gerente de Experiencia del Cliente at RapiCredit

📍 Bogotá D.C. Metropolitan Area, Colombia

Johanna es una Ingeniera Industrial con más de 22 años de experiencia liderando estrategias de Experiencia del Cliente (CX) en los sectores de Fintech y telecomunicaciones. Como Gerente de Experiencia del Cliente en RapiCredit, impulsa iniciativas de fidelización y cultura centrada en el cliente. Posee una certificación como Registered Product Owner™.

Johanna cree firmemente que la obsesión por escuchar y cuidar a los clientes es fundamental para ganar embajadores de marca.

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Experience

17 Years

Current Role

Gerente de Experiencia del Cliente

Location

Bogotá D.C. Metropolitan Area, Colombia

Personality Overview

How Johanna shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Johanna cares about

Cultura Centrada en el Cliente

Considera que escuchar atentamente a los clientes es clave para asegurar su permanencia y convertirlos en embajadores de la marca.

Metodologías Ágiles en CX

Recientemente obtuvo la certificación Registered Product Owner™ y aplica Scrum y Kanban para transformar procesos de experiencia del cliente.

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Career

Work history

8-2022

Gerente de Experiencia del Cliente

RapiCredit

12-2007 - 8-2022

Jefe de Experiencia de Clientes

Claro Colombia

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

2-2014 - 2-2019

Grado en Ingeniería

Politécnico Grancolombiano

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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Selling to Johanna?

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Ask them which other stakeholders would be important for this purchase decision

DON'T

Don't rely on relationship building even if they act pleasantly

Expect them to be slow and cautious, encourage them to ask more questions

Reveal the full meeting playbookFree. 10 seconds.

When cold calling

Pattern Interrupt: Speaking in a slightly hesitant manner, and seeking their permission at the start through a negation can get you a chance.

Pace: Speak slightly fast, especially if you tend to be calm and confident. Sound like a ‘knows their domain’ person.

Reveal the cold-call scriptFree. 10 seconds.

When writing an email

Subject: Precise

Length of mail: Medium

Salutation: Yes (Something formal). Greeting: Yes (Say something formal/usual). Tone of words: Objective, informational. Bullet points: Recommended. Closing line: Logically summarize/ask. Complimentary close: Formal. Overall messaging: Focused on removing doubts

Reveal the full email formulaFree. 10 seconds.

Negotiating and closing

The secret to closing Johanna fast: For them, low risk and acceptance by others are very important, followed by proof of ROI.

How fast will Johanna move? They do not like to take decisions in a hurry, so they could be slow in making their mind up.

Reveal the closing strategyFree. 10 seconds.

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