Jonathan Abrams in

Jonathan Abrams

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CX Consultant at McorpCX
📍 New York, New York, United States

Jonathan is a business technology leader with deep experience in the pharmaceutical industry at companies like Pfizer and Merck. As a CX Consultant at McorpCX, he specializes in translating complex business needs into successful IT solutions. He holds an MBA from the MIT Sloan School of Management.

He has a diverse background that spans from customer experience in life sciences to information security within the banking and insurance sectors at firms like Morgan Stanley.

Unique fact: He has successfully transitioned from a technical role in information security to a strategic business partner in customer experience.

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Experience
28 Years
Current Role
CX Consultant
Job Level
Senior
Location
New York, New York, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jonathan cares about

CX in Pharma
Works with life sciences clients to enhance customer experience and engagement strategies, drawing on his extensive background at Pfizer and Merck.
Technology Adoption
Focuses on managing projects from ideation to implementation, including driving the adoption of new technologies and decommissioning old ones.
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Career

Work history

2021
CX Consultant
McorpCX
2011 - 2020
Business Analyst /Consultant/Managing Principal
Jonathan Abrams LLC
2010 - 2011
Vice President, Information Security
Morgan Stanley
2007 - 2010
Senior Business Analyst/Architect
AurionPro SENA
1997 - 2007
Director/Team Leader, Global Business Technology
Pfizer
In the press

Media appearances

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Education
Master of Business Administration - MBA
MIT Sloan School of Management
Master's degree
UCLA
Bachelor's degree
University of Michigan
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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