Joshua Tye is a customer operations and product executive specializing in AI and transformation. He leverages his experience across healthcare, finance, and SaaS to build industry-leading customer experiences for major corporations like Western Union and Cash App. He holds a BS/BA from Xavier University and a COPC certification.
Joshua is passionate about leadership and inspiring others to grow. He is a member of the ForbesBLK community, a platform that works to amplify the voices of Black entrepreneurs, professionals, leaders, and creators to drive equitable change and connection.
He once led a customer experience strategy that produced a 40-point increase in NPS for a major health system.
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