Joshua Tye in

Joshua Tye

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VP, CX Technology & Enterprise Solutions Architecture at Western Union
📍 Atlanta, Georgia, United States

Joshua Tye is a customer operations and product executive specializing in AI and transformation. He leverages his experience across healthcare, finance, and SaaS to build industry-leading customer experiences for major corporations like Western Union and Cash App. He holds a BS/BA from Xavier University and a COPC certification.

Joshua is passionate about leadership and inspiring others to grow. He is a member of the ForbesBLK community, a platform that works to amplify the voices of Black entrepreneurs, professionals, leaders, and creators to drive equitable change and connection.

He once led a customer experience strategy that produced a 40-point increase in NPS for a major health system.

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Experience
8 Years
Current Role
VP, CX Technology & Enterprise Solutions Architecture
Job Level
Senior
Location
Atlanta, Georgia, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Joshua cares about

AI in CX
As VP of CX Technology at Western Union and a transformation leader, he focuses on integrating AI and automation to elevate the customer and employee experience.
CX Operations
Has repeatedly scaled customer and product operations for companies like Cash App and OXIO, focusing on contact centers, incident management, and customer success.
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Career

Work history

7-2026
VP, CX Technology & Enterprise Solutions Architecture
Western Union
7-2024 - 7-2026
Head, Global Product Support & Experience Operations
OXIO
2-2022
Board Member
CX Network
4-2021 - 7-2024
Senior Customer Experience Operations Leader (Sr. Dir)
Cash App
10-2018 - 4-2021
Head of Customer Experience
Wellstar Health System
In the press

Media appearances

Joshua Tye | CX Exchange USA. Featured in CX Network
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Education
BS/BA
Xavier University
High School Diploma
Walnut Hills High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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