Julián Francisco Benedetti Basone in

Julián Francisco Benedetti Basone

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CS Planning Manager at Toyota Argentina
📍 Buenos Aires, Buenos Aires Province, Argentina

Julián is a Customer Service Planning Manager at Toyota Argentina with over 15 years of experience in aftersales strategy, pricing, and dealer network development. He is a certified Toyota Business Practices Trainer and holds a Masters degree in Strategic and Technological Management.

He is passionate about continuous improvement and customer-centric strategies, applying Toyota Way principles to enhance performance and customer loyalty. He recently completed an e-Commerce Management program to bolster Toyotas digital channels.

Julián is currently helping expand the T-Service format in Argentina to provide more accessible service for out-of-warranty vehicles.

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Experience
17 Years
Current Role
CS Planning Manager
Job Level
Middle
Location
Buenos Aires, Buenos Aires Province, Argentina
Personality Overview

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Priorities

Topics Julián cares about

Customer Experience
His current role is focused on defining and monitoring customer service strategy with a strong emphasis on enhancing the customer journey and brand loyalty.
Aftersales Strategy
He has extensive experience in aftersales, including defining pricing strategies, managing product portfolios, and ensuring long-term business profitability.
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Career

Work history

1-2026
CS Planning Manager
Toyota Argentina
1-2025
Accessories & Conversions Manager - Commercial Division
Toyota Argentina
1-2025 - 12-2025
Accessories & Conversions Manager – Commercial Division
Toyota Argentina
1-2024 - 12-2024
Project Leader – Manufacturing Division
Toyota Argentina
1-2024 - 12-2024
Project Leader – Manufacturing Division (OMDD)
Toyota Argentina
In the press

Media appearances

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Education
8-2025 - 10-2025
e-Commerce Management Program
Universidad de 'San Andrés'​
2020 - 2023
Dirección Estratégica y Tecnológica
Instituto Tecnológico de Buenos Aires
8-2025 - 10-2025
e-Commerce Management Program (Executive Program)
Universidad de 'San Andrés'​
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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