Julián is a Customer Service Planning Manager at Toyota Argentina with over 15 years of experience in aftersales strategy, pricing, and dealer network development. He is a certified Toyota Business Practices Trainer and holds a Masters degree in Strategic and Technological Management.
He is passionate about continuous improvement and customer-centric strategies, applying Toyota Way principles to enhance performance and customer loyalty. He recently completed an e-Commerce Management program to bolster Toyotas digital channels.
Julián is currently helping expand the T-Service format in Argentina to provide more accessible service for out-of-warranty vehicles.
Read the full overview →
Experience
17 Years
Current Role
CS Planning Manager
Job Level
Middle
Location
Buenos Aires, Buenos Aires Province, Argentina
Personality Overview
How Julián shows up
Precise
Critic
Objective Thinker
They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.
Priorities
Topics Julián cares about
Customer Experience
His current role is focused on defining and monitoring customer service strategy with a strong emphasis on enhancing the customer journey and brand loyalty.
Aftersales Strategy
He has extensive experience in aftersales, including defining pricing strategies, managing product portfolios, and ensuring long-term business profitability.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
More profiles
Discover additional public profiles from our index.