Julián Francisco Benedetti Basone in

Julián Francisco Benedetti Basone

Critic · DISC type C
CS Planning Manager at Toyota Argentina
📍 Buenos Aires, Buenos Aires Province, Argentina

Julián is a Customer Service Planning Manager at Toyota Argentina with over 15 years of experience in aftersales strategy, pricing, and dealer network development. He is a certified Toyota Business Practices Trainer and holds a Masters degree in Strategic and Technological Management.

He is passionate about continuous improvement and customer-centric strategies, applying Toyota Way principles to enhance performance and customer loyalty. He recently completed an e-Commerce Management program to bolster Toyotas digital channels.

Julián is currently helping expand the T-Service format in Argentina to provide more accessible service for out-of-warranty vehicles.

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Experience
17 Years
Current Role
CS Planning Manager
Job Level
Middle
Location
Buenos Aires, Buenos Aires Province, Argentina
Personality Overview

How Julián shows up

Precise
Critic
Objective Thinker

They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Priorities

Topics Julián cares about

Customer Experience
His current role is focused on defining and monitoring customer service strategy with a strong emphasis on enhancing the customer journey and brand loyalty.
Aftersales Strategy
He has extensive experience in aftersales, including defining pricing strategies, managing product portfolios, and ensuring long-term business profitability.
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Career

Work history

1-2026
CS Planning Manager
Toyota Argentina
1-2025
Accessories & Conversions Manager - Commercial Division
Toyota Argentina
1-2025 - 12-2025
Accessories & Conversions Manager – Commercial Division
Toyota Argentina
1-2024 - 12-2024
Project Leader – Manufacturing Division
Toyota Argentina
1-2024 - 12-2024
Project Leader – Manufacturing Division (OMDD)
Toyota Argentina
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2025 - 10-2025
e-Commerce Management Program
Universidad de 'San Andrés'​
2020 - 2023
Dirección Estratégica y Tecnológica
Instituto Tecnológico de Buenos Aires
8-2025 - 10-2025
e-Commerce Management Program (Executive Program)
Universidad de 'San Andrés'​
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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