Juliana Uribe

Questioner
DISC Type : c

Vicepresidente de operaciones at Skandia Colombia

Colombia

Overview

Juliana Uribe is the Vice President of Operations at Skandia Colombia, specializing in customer experience and operational efficiency. Her expertise is backed by a background in CX innovation from Northwestern University and certifications as a Lean Practitioner. She has a proven track record of enhancing service quality and operational processes throughout her career.

Outside of her core role, Juliana is deeply passionate about her professional field, identifying as a "cxlover" and a proponent of continuous learning to tackle new challenges. She frequently expresses immense pride in her teams collective achievements and fosters a collaborative and successful work environment.

She believes that while technology accelerates processes, trust is fundamentally built from a human connection.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Drives Skandia's CX model, holds a certification in CX innovation from Northwestern University, and identifies as a "#cxlover".
Operational Excellence
As VP of Operations, she is responsible for process efficiency and service quality, holding certifications including Lean Practitioner.
Human-Centric Tech
Advocates that technology serves as an accelerator, but building customer trust requires a foundational human element.

Media Appearances

Juliana has no verified media appearances

Work History

1-2020
Vicepresidente de operaciones at Skandia Colombia
10-2016 - 12-2019
Gerente de Operaciones y Servicio al cliente at Skandia Colombia
11-2015 - 10-2016
Directora de Servicio al Cliente at Old Mutual Colombia
1-2011 - 11-2015
Directora de Operaciones at Old Mutual Colombia
2-2009 - 1-2011
Coordinador de Afiliaciones y Oficinas at Skandia

Education

2-2022 - 3-2022
Customer experience innovation CX from Northwestern University
2021 - 2021
Curso en Formación Digital from Needed.Education

More Information

Social Presence :

Prographics :

Exp : 23 Location : Colombia Job Level : N/A Designation : Vicepresidente de operaciones at Skandia Colombia
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Juliana

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Juliana take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Juliana

Personality Compatibility


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