Julie Solano

Energizer
DISC Type : I

Information Technology Help Desk Supervisor at Insight Global/The Home Depot

Austin, Texas, United States

Overview

With over 27 years of IT experience, Julie is a proven leader as an IT Helpdesk Supervisor. She excels at enhancing team performance and advancing organizational objectives, having managed a team of 48 support specialists and successfully implemented cross-functional IT projects.

Her career path showcases significant versatility, transitioning from an Executive Assistant role handling budget and payroll to a technical leadership position.

Personality Overview

Imaginative

Relationship Oriented

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

IT Team Leadership
Has extensive experience managing a large helpdesk team, focusing on performance evaluations, coaching, and training to boost productivity and skills.
Service Desk Operations
Her career has centered on IT support, from being the first point of contact for technical issues to supervising the entire helpdesk function.
Customer Retention
Previously worked as a Sales Retention Representative, focused on maximizing opportunities to retain existing customers and upsell core services.

Media Appearances

Julie has no verified media appearances

Work History

1-2023
Information Technology Help Desk Supervisor at Insight Global/The Home Depot
9-2020 - 12-2023
Sales Retention Representative at Spectrum
3-2015 - 3-2019
Product Sppoort Technician at The Home Depot
1-2014 - 3-2015
IT Support Desk Associate Operations Specialist at Kforce Inc/The Home Depot
4-2011 - 7-2013
Executive Assistant at Vega Consultants, INC

Education

Julie has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : Austin, Texas, United States Job Level : N/A Designation : Information Technology Help Desk Supervisor at Insight Global/The Home Depot
URL has been copied!

Insights For Selling To Julie

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julie is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Julie

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Julie move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Julie take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Julie

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.