Justin Fletcher in

Justin Fletcher

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Service Design and User Research Manager at Capital One
📍 Arlington, Virginia, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
14 Years
Current Role
Service Design and User Research Manager
Job Level
Middle
Location
Arlington, Virginia, United States
Personality Overview

How Justin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Justin cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

3-2022
Service Design and User Research Manager
Capital One
2021
Strategic/UX Research Lead, VP
Cvent // Valley National Bank
2019 - 2021
Managing Research Consultant, Digital and Emerging Technology
Guidehouse
9-2017 - 12-2019
Research Director
Hanover Research
1-2016 - 12-2017
Senior Research Associate/Content Analyst
Hanover Research
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2011 - 2013
Master of Arts (MA)
University of Central Florida
2005 - 2009
Bachelor of Science (BS)
High Point University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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