Justin Fournier, MBA in

Justin Fournier, MBA

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SVP, Director of Infrastructure and Support at Bangor Savings Bank
📍 Bangor, Maine, United States

Justin Fournier is the SVP and Director of IT Infrastructure and Support at Bangor Savings Bank, where he has spent his entire career. He holds an MBA from the University of Maine and successfully led a major overhaul of the banks internal IT service operations, significantly improving efficiency and employee satisfaction.

He is deeply involved in his community, serving as a Director for the Bangor Symphony Orchestra. Justin is also a vocal supporter of digital equity initiatives, promoting programs that recycle used technology to benefit the community and reduce e-waste, reflecting his passion for reinvesting in Maine.

Justin has progressed through multiple roles at Bangor Savings Bank, stating the bank has supported him at every step of his journey.

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Experience
18 Years
Current Role
SVP, Director of Infrastructure and Support
Job Level
Leadership
Location
Bangor, Maine, United States
Personality Overview

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Decision Approach
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Priorities

Topics Justin cares about

IT Service Modernization
Led a successful project to replace a cumbersome legacy IT ticketing system, which increased SLA resolution rates to 95% and improved employee satisfaction.
Digital Equity
Passionate about community-focused programs that reduce e-waste by refurbishing and distributing used technology to individuals and families in need across Maine.
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Career

Work history

1-2023
SVP, Director of Infrastructure and Support
Bangor Savings Bank
8-2022 - 2-2023
SVP, IT Support Services Manager
Bangor Savings Bank
11-2018 - 2-2023
VP, IT Support Services Manager
Bangor Savings Bank
3-2018 - 11-2018
AVP, IT Application Support Supervisor
Bangor Savings Bank
7-2015 - 3-2018
AVP, Customer Care Center Assistant Manager
Bangor Savings Bank
In the press

Media appearances

Bangor Savings Bank scales service excellence. Featured in Freshworks
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Behind the scenes of our new overview video!. Featured in Give IT. Get IT.
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Education
2009 - 2011
MBA
University of Maine
2007 - 2009
Bachelor of Science - BS
University of Maine
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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