Karen Smith in

Karen Smith

Evaluator · DISC type sdc
Product Line Manager at Mitel
📍 Greensboro--Winston-Salem--High Point Area, United States

Karen Smith is a Product Line Manager at Mitel, specializing in contact center solutions. With a long tenure at the company, she has progressed from technical sales engineering to product management, leveraging her expertise to guide product lifecycles. People who have worked with her describe her as customer-focused, a detail-oriented team player, and a dedicated self-starter.

Karen holds a Bachelor of Arts from the University of North Carolina at Chapel Hill. During her time there, she was involved with the Pauper Players Theatre and the Kappa Alpha Theta sorority. Her interests include technology companies such as Salesforce, VMware, and MuleSoft, indicating a focus on cloud applications and integration.

She has deep, specialized expertise developed over many years in the contact center space within a single organization.

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Experience
26 Years
Current Role
Product Line Manager
Job Level
Middle
Location
Greensboro--Winston-Salem--High Point Area, United States
Personality Overview

How Karen shows up

Fast But Analytical
Hard To Convince
Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Priorities

Topics Karen cares about

Contact Center Solutions
Her entire career at Mitel, from technical specialist to product manager, has been focused on contact center applications and technology.
Product Lifecycle Management
This is a key skill and responsibility in her current role as a Product Line Manager, which she started recently.
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Career

Work history

6-2023
Product Line Manager
Mitel
6-2017 - 6-2023
Contact Center Technical Specialist
Mitel
1-2016 - 6-2017
Director of Corporate Sales Engineering
Mitel
7-2010 - 1-2016
Systems Engineer, Corporate Systems Engineering
Mitel
8-2007 - 7-2010
Regional Systems Engineer
Mitel
In the press

Media appearances

Karen Smith - Product Line Manager at Mitel - The Org. Featured in The Org
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Education
1988 - 1992
Bachelor of Arts
University of North Carolina at Chapel Hill
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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