Kayla Fenner Applebach in

Kayla Fenner Applebach

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Director of Customer Experience, Americas at Meltwater
📍 Austin, Texas, United States

Kayla Fenner Applebach is the Director of Customer Experience for the Americas at Meltwater, where she also leads the Mid-Market Strategy. Her career at the company includes roles like Senior Manager of Global Partnerships and Senior Director of Client Strategy. She holds bachelors degrees from American University and SKEMA Business School.

Outside of her professional roles, Kayla values her team connections, celebrating their first in-person gathering after the pandemic. She has shared personal milestones, such as her first work trip after returning from maternity leave, indicating a focus on balancing her career and family life.

She actively engages with the tech and media community, and has promoted Meltwaters presence at major industry events like SXSW.

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Experience
16 Years
Current Role
Director of Customer Experience, Americas
Job Level
Mid-senior
Location
Austin, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Kayla cares about

Customer Experience
As the Director of CX for the Americas, she is responsible for the customer journey and strategy for Meltwater's mid-market clients.
Global Partnerships
In a previous role, she managed communications and sales operations for Meltwater's global product and content partners.
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Career

Work history

2-2023
Director of Customer Experience, Americas
Meltwater
11-2019 - 2-2023
Senior Manager, Global Partnerships
Meltwater
5-2018 - 11-2019
Senior Client Success Manager
Meltwater
8-2016 - 4-2018
Managing Director, Client Success
Meltwater
2-2014 - 7-2016
Sales Manager, Client Acquisition
Meltwater
In the press

Media appearances

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Education
2008 - 2012
Bachelor's degree
American University
2010 - 2011
Bachelor's degree
SKEMA Business School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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