Kelley Steven-Waiss is the Chief Transformation Officer at ServiceNow and founder of the talent mobility platform Hitch Works, which ServiceNow acquired. With over 25 years in HR and change management, she is an expert in workforce productivity and AI-driven transformation. She is often described as a brilliant, strategic, and thoughtful leader.
As a published author, Kelley co-wrote "The Inside Gig, " a book focused on redefining work by sharing talents and purpose. She is passionate about the future of work, focusing on upskilling, reskilling, and enabling employees to pursue their career aspirations through dynamic and inclusive team-building.
She founded an AI-powered skills intelligence and talent mobility platform that was successfully acquired by ServiceNow in 2022.
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