Kelley Steven-Waiss in

Kelley Steven-Waiss

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Chief Transformation Officer at ServiceNow
📍 Los Gatos, California, United States

Kelley Steven-Waiss is the Chief Transformation Officer at ServiceNow and founder of the talent mobility platform Hitch Works, which ServiceNow acquired. With over 25 years in HR and change management, she is an expert in workforce productivity and AI-driven transformation. She is often described as a brilliant, strategic, and thoughtful leader.

As a published author, Kelley co-wrote "The Inside Gig, " a book focused on redefining work by sharing talents and purpose. She is passionate about the future of work, focusing on upskilling, reskilling, and enabling employees to pursue their career aspirations through dynamic and inclusive team-building.

She founded an AI-powered skills intelligence and talent mobility platform that was successfully acquired by ServiceNow in 2022.

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Experience
11 Years
Current Role
Chief Transformation Officer
Job Level
Mid-senior
Location
Los Gatos, California, United States
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Kelley cares about

AI in HR
Her recent focus at ServiceNow and social media posts highlight leveraging AI safely and securely across the enterprise to drive business outcomes and improve employee experiences.
Talent Mobility
Founded Hitch Works, a platform dedicated to internal talent mobility, and co-authored "The Inside Gig" on creating a more agile and skilled internal workforce.
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Career

Work history

3-2023
Chief Transformation Officer
ServiceNow
6-2022 - 3-2023
Head of Workforce Innovation Products
ServiceNow
1-2022 - 6-2022
Founder & Executive Chairman
Hitch Works, Inc. (Acquired by ServiceNow)
7-2020 - 1-2022
Founder and CEO
Hitch Works, Inc. (Acquired by ServiceNow)
2-2020 - 7-2020
EVP, Chief Innovation Officer, Founder, Hitch
HERE Technologies
In the press

Media appearances

Kelley Steven-Waiss, ServiceNow: "No limits". Featured in Apple Podcasts
See now
ServiceNow's Kelley Steven-Waiss: 5 Things I Wish Someone Told Me Before I Became a Founder. Featured in Medium
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Education
2015 - 2015
Stanford Director's College
Stanford University
2009 - 2009
Certificate--Finance & Accounting for Non-Financial Managers
Stanford University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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