Kelly Duncan in

Kelly Duncan

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Head of Customer Experience at Trade Me
📍 Auckland, Auckland, New Zealand

Kelly is a strategic marketer and the Head of Customer Experience at Trade Me, specializing in elevating brands through innovative B2B strategies and digital transformation. Colleagues describe her as a brilliant, friendly, and inclusive leader. She holds a Diploma in Business from Auckland University of Technology.

She is deeply passionate about delivering impact through people and is drawn to organizations with purposeful cultures that are undergoing rapid growth or change. Kelly is a community builder who enjoys creating spaces for professionals to connect and share real stories, particularly within the real estate industry.

Unique fact: Alongside her senior marketing roles, Kelly has also been a Shareholder at Aspire Executive Search, a boutique executive search firm in New Zealand.

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Experience
18 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Auckland, Auckland, New Zealand
Personality Overview

How Kelly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kelly cares about

Leadership Development
She is passionate about inspiring teams and frequently organizes and participates in leadership summits for current and future leaders in her industry.
Women in Leadership
Actively creates and promotes events for women in business, such as the "Christchurch Women in Real Estate: Redefining Leadership" event, to foster connection and community.
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Career

Work history

11-2024
Head of Customer Experience
Trade Me
11-2023 - 11-2024
Senior Marketing B2B ( Fixed Term Contract)
Trade Me
1-2013
Shareholder
Aspire Executive Search
5-2022 - 8-2023
Chief of Brand & Partnerships
Yellow New Zealand
1-2020 - 5-2022
Head of Brand & Acquisition
Yellow New Zealand
In the press

Media appearances

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Education
Diploma in Business
Auckland University of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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