Kenneth Griffith II in

Kenneth Griffith II

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Application Manager | Digital Optimization | Project Manager at Amicus Therapeutics
📍 Cuyahoga Falls, Ohio, United States

Kenneth is a senior ITSM leader with over 20 years of experience optimizing ServiceNow processes in healthcare and manufacturing. Described by colleagues as "thorough, " "people-oriented, " and "methodical, " he excels in driving process alignment and improving platform adoption. He holds certifications in ITIL v3/v4 and Lean Six Sigma Green Belt.

Reflecting on a past career challenge, he wrote about facing an unjust suspension, which reinforced his belief in the importance of workplace transparency and policy clarity.

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Experience
16 Years
Current Role
Application Manager | Digital Optimization | Project Manager
Job Level
Middle
Location
Cuyahoga Falls, Ohio, United States
Personality Overview

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Priorities

Topics Kenneth cares about

ITSM Process Optimization
His career is defined by optimizing ITSM processes, with proven results like improving SLA compliance by 35% and increasing First Contact Resolution by 30% in previous roles.
ServiceNow Implementation
As a Senior ServiceNow Functional Consultant, he specializes in designing and implementing core capabilities like Service Catalog, CMDB, and Change Management to align with business needs.
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Career

Work history

8-2025
Application Manager | Digital Optimization | Project Manager
Amicus Therapeutics
3-2025 - 6-2025
Information Technology Delivery Manager - Contract
Invited
7-2024 - 3-2025
Application Manager | Digital Optimization | Project Manager
Amicus Therapeutics
7-2022 - 5-2024
Senior Manager IT&S Technology Services
Summa Health
4-2022 - 6-2022
Manager, Desktop and End User Technology
Summa Health
In the press

Media appearances

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Education
5-2009
Bachelor of Science - BS
Excelsior University
5-2009
Bachelor of Science - BS
Excelsior University
Bachelor of Science - BS
Excelsior University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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