Kenzie Morris

Galvanizer
DISC Type : Id

Senior Customer Success Manager at PDQ

Sandy, Utah, United States

Overview

Kenzie is a Senior Customer Success Manager at PDQ with extensive experience leading and scaling teams at tech companies like ClickUp and Instructure. A Utah State University journalism graduate, she holds a certification in "Storytelling for Influence. " Colleagues describe her as incredibly passionate, energetic, and excited about her work.

An outgoing professional, Kenzie thrives on connecting and collaborating with others. She has a demonstrated interest in community betterment, highlighted by her support for a book club benefiting inmates at the Utah State Prison. She also maintains strong ties to her alma mater, having previously worked as a recruitment coordinator.

She successfully merged three global teams into a single, scalable unit in a previous role at Instructure.

Personality Overview

Trusting

Persuader

Self-Assured

They are more likely to accept new and exciting technologies.  They are not against taking risks and can make tough decisions when required.
 They prefer to ensure that they are in control of the situation.

Topics They Care About

Customer Success
Has a background in launching tech-touch strategies for thousands of customers and achieving high satisfaction scores.
Team Leadership
Experienced in leading and developing talent, having managed teams of up to 18 members and multiple team leads.
Community Impact
Shared her pride in the positive impact a book club is having on readers at the Utah State Prison.

Media Appearances

Kenzie has no verified media appearances

Work History

11-2022
Senior Customer Success Manager at PDQ
10-2021 - 5-2022
Manager, Customer Success at ClickUp
10-2019 - 10-2021
Manager, Customer Success - K12 at Instructure
2-2017 - 10-2019
Customer Success Manager - HigherEd at Instructure
9-2015 - 2-2017
Recruitment Coordinator at Jon M. Huntsman School of Business

Education

2007 - 2013
Journalism from Utah State University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Sandy, Utah, United States Job Level : Middle Designation : Senior Customer Success Manager at PDQ
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Insights For Selling To Kenzie

During A Call Or A Meeting

DO's

  • Appeal to their sense of self-worth and how they will impact their organization
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.
  • Talk about other customers and how they have derived value from your product

DONT's

  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t be excessively objective, focus on building a story first
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kenzie is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kenzie

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kenzie move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Kenzie take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kenzie

Personality Compatibility


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