Kerri Ricketts in

Kerri Ricketts

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Director of Customer Service at South East Water UK
📍 Greater Guildford Area, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
20 Years
Current Role
Director of Customer Service
Job Level
Mid-senior
Location
Greater Guildford Area, United Kingdom
Personality Overview

How Kerri shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kerri cares about

Strategic Priorities
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Career

Work history

7-2026
Director of Customer Service
South East Water UK
12-2025 - 7-2026
Customer Excellence Director (interim)
GTR (Govia Thameslink Railway)
9-2023 - 12-2024
Customer & Community bid lead (secondment)
The Go-Ahead Group
9-2015 - 9-2023
Head of Customer Experience
GTR (Govia Thameslink Railway)
4-2014 - 8-2015
Regional Head of Customer Experience (Europe)
HSBC Retail Banking and Wealth Management
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1996 - 1998
BSc Financial Services
The University of Manchester
1993 - 1996
B.Comm
University of Birmingham
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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