Kevin Campbell

Observer
DISC Type : ic

Chief Executive Officer EMEA at COPC Inc.

Inverness, Scotland, United Kingdom

Overview

Kevin Campbell is the CEO for the EMEA Region at COPC Inc. , where he has worked since 2008. He is an expert in customer experience management with a strong background in operational performance improvement, having previously implemented standards based on Six Sigma across dozens of sites for Sitel. He holds a BSc in Architectural Technology.

Kevin is passionate about delivering world-class service and enabling client success. He actively promotes global best practices and fosters strong partnerships with industry organizations to elevate customer experience standards. His posts show appreciation for teamwork, client relationships, and cultural diversity.

Unique fact: He is a certified Six Sigma Black Belt and leveraged his architectural technology degree from Robert Gordon University to build a career in process and performance improvement.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

CX Excellence
As CEO of a company that created the COPC CX Standard, he is focused on helping organizations deliver superior customer satisfaction and operational efficiency.
Performance Improvement
His career includes being a Performance Improvement Manager at Sitel and implementing standards across EMEA. He is also a certified Six Sigma Black Belt.
Client Collaboration
His public posts frequently mention working closely with client teams, such as Orange, and expressing gratitude for the partnerships.

Media Appearances

Kevin Campbell – COPC Inc. Leadership Profile. Featured in COPC Inc. Official Website

See Now

Work History

3-2022
Chief Executive Officer EMEA at COPC Inc.
5-2017
Major Account Director at COPC Inc.
9-2008
Senior Associate at COPC Inc.
1-2018
Vice President Business Consultant EMEA at COPC INTERNATIONAL INC
3-2007 - 9-2008
Performance Improvement Manager EMEA at Sitel

Education

Architectural from Robert Gordon University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Inverness, Scotland, United Kingdom Job Level : Leadership Designation : Chief Executive Officer EMEA at COPC Inc.
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Kevin

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They like to analyze well and then make their decisions.
  • Can Kevin take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Kevin

Personality Compatibility


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