As Chief Customer & Transformation Officer at M&T Bank, Krista Phillips leads customer experience, marketing, transformation, and analytics. With over 30 years in financial services at firms like Wells Fargo and Citi, she specializes in brand management, product development, and data-driven strategy. She earned a B. A. from Loyola College and an M. A. from La Salle University.
Outside of work, Krista is a former competitive rower and rowing coach for Loyola College. She enjoys yoga, boating, and spending time at the beach with her husband and three children. Her recent activities include participating in community events like the Pan-Mass Challenge, highlighting her commitment to community engagement.
She has previously spearheaded gender equality initiatives in marketing, launching the #SeeHerHearHer campaign in partnership with the Association of National Advertisers.
Read the full overview →If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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