Krisztina Palfy, LLM, CEBS in

Krisztina Palfy, LLM, CEBS

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Director, Member Experience & Pension Operations at OPTrust
📍 Toronto, Ontario, Canada

Krisztina Palfy is the Director of Member Experience & Pension Operations at OPTrust, leveraging over two decades of progressive experience in pension plan administration. She excels in enhancing member services and operational efficiency, notably through automation.

Krisztina is deeply committed to supporting pension members and retirees, helping them understand benefits and prepare for retirement. She holds certifications in Generative AI for Business and is a Certified Employee Benefits Specialist.

She is passionate about improving processes and leveraging automation to increase operational efficiency at OPTrust.

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Experience
25 Years
Current Role
Director, Member Experience & Pension Operations
Job Level
Mid-senior
Location
Toronto, Ontario, Canada
Personality Overview

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Priorities

Topics Krisztina cares about

Member Experience
As Director, she oversees high-quality pension services for over 112,000 members, focusing on education, communication, and compliance.
Pension Operations
She leads teams administering pension benefits and developing strategic initiatives to enhance service delivery within OPTrust.
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Career

Work history

1-2023
Director, Member Experience & Pension Operations
OPTrust
1-2022 - 12-2022
Senior Manager, Member Experience
OPTrust
7-2016 - 12-2021
Manager, Member Services
OPTrust
2-2010 - 7-2016
Benefits Specialist
OPTrust
2005 - 2-2010
Pension Services Coordinator
OPTrust
In the press

Media appearances

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Education
2016 - 2017
Global Professional Master of Laws
University of Toronto
1997 - 2001
Bachelor’s Degree
Ryerson University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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