Kunal Madhok in

Kunal Madhok

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EVP, Head of Data, Analytics and AI at Wells Fargo
📍 New York City Metropolitan Area, United States

Kunal Madhok is the EVP, Head of Data, Analytics, and AI at Wells Fargo, where he is responsible for driving business growth through data-driven strategies. His extensive career in financial services includes leadership roles at American Express, JPMorgan Chase, and BCG. He holds an MBA from The University of Chicago Booth School of Business.

He champions a philosophy of "Explainable AI," arguing that his firm shouldnt trust or deploy any AI model whose decision-making process it cannot explain in plain English.

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Experience
13 Years
Current Role
EVP, Head of Data, Analytics and AI
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

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Decision Approach
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Priorities

Topics Kunal cares about

Explainable AI
He advocates that financial institutions must be able to explain how their AI models work to maintain customer trust, a topic he covered on the "Customer Confidential" podcast.
AI Implementation
Believes the real value of AI is not in applying it to existing processes, but in using it to create entirely new, more efficient business processes from the ground up.
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Career

Work history

10-2023
EVP, Head of Data, Analytics and AI
Wells Fargo
4-2022 - 11-2023
EVP, Head of Consumer Growth, Engagement & Analytics
Wells Fargo
9-2022 - 1-2023
Head of Enterprise Customer Experience (Interim)
Wells Fargo
6-2017 - 3-2021
Head of US Consumer Lending (Cards & Loans) Products, Digital Bank and Wealth Management
American Express
9-2016 - 6-2017
Head of Lending Innovation
JPMorgan Chase & Co.
In the press

Media appearances

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Education
MBA
The University of Chicago Booth School of Business
M.S.
Virginia Tech
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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