Laura Espinel in

Laura Espinel

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Co-Creator & Head of CO Academy at Customer Obsessing Consulting
📍 Barcelona, Catalonia, Spain

Laura is a Customer Success consultant and Co-Creator of CO Academy, where she builds AI-powered systems and learning platforms. She has scaled CS functions at a unicorn SaaS company and holds a Masters degree from Udima Universidad a Distancia de Madrid. Colleagues describe her as "driven", "customer-obsessed", and "data-driven".

Outside of her primary roles, Laura is passionate about building professional networks, having taken a leading role in growing the Customer Success community in Spain. Her professional headline also identifies her as a traveler, pointing to a key personal interest in exploring new places and cultures.

She is the co-creator of an AI-powered learning platform for Customer Success professionals that uses simulations and hands-on exercises to teach real-world skills.

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Experience
9 Years
Current Role
Co-Creator & Head of CO Academy
Job Level
Mid-senior
Location
Barcelona, Catalonia, Spain
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laura cares about

AI in Customer Success
Focuses on building and scaling AI-powered customer experiences and is a central theme in her professional branding and recent posts.
Practical CS Enablement
Creates learning platforms with simulations to bridge the gap between CS theory and real-world application, a core mission of her CO Academy.
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Career

Work history

6-2026
Co-Creator & Head of CO Academy
Customer Obsessing Consulting
8-2025
Senior Customer Success Advisor
Customer Obsessing Consulting
7-2023 - 7-2025
Customer Success Director
Gelato
9-2021 - 8-2023
Customer Success Team Lead
Gelato
10-2020 - 9-2021
Senior Customer Success Manager
Gelato
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2018
Master's degree
Udima Universidad a Distancia de Madrid
12-2020 - 4-2021
Data Analytics for Business Application. Future Learn
Coventry University London
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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