Laurel Coster in

Laurel Coster

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Director of Customer Experience & Success at Collective
📍 San Francisco Bay Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
25 Years
Current Role
Director of Customer Experience & Success
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

How Laurel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laurel cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

10-2024
Director of Customer Experience & Success
Collective
12-2023 - 5-2024
Banking Partnerships Lead
Mercury
10-2019 - 1-2023
SVP Operations & Customer Support/Interim Head of People
Nearside (Acquired by Plastiq)
9-2014 - 10-2019
Head of/Director Customer Operations & Collections
LendUp
12-1999 - 4-2014
Executive Director - Equity Sales & Roadshow Marketing
JPMorgan Chase
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2006 - 2009
MBA
University of California, Berkeley, Haas School of Business
1995 - 1999
BS
UCLA
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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