Laurel Durham - Direct in

Laurel Durham - Direct

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SVP, Strategy and Transformation Manager, Mortgage Banking at City National Bank
📍 Atlantic Beach, Florida, United States

Laurel is the SVP of Strategy and Transformation in Mortgage Banking at City National Bank. Her career is centered on leading change management, governance, and strategic growth initiatives within major financial institutions like EverBank and TIAA Bank. Colleagues describe her as results-driven, innovative, and a supportive leader.

She is a parent to a teenage son and enjoys spending time on the water, having inherited a family boat. After nearly 12 years with her previous employer, she took a purposeful pause to recalibrate and spend quality time with her family before starting her next professional chapter.

She uses a story of learning to park a boat and trailer with her son as a prime example of "intelligent failure" and how she learns and leads.

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Experience
24 Years
Current Role
SVP, Strategy and Transformation Manager, Mortgage Banking
Job Level
Leadership
Location
Atlantic Beach, Florida, United States
Personality Overview

How Laurel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laurel cares about

Change Management
Her career has focused on establishing and leading enterprise-level change management and governance programs at EverBank and TIAA Bank to ensure consistent delivery of key initiatives.
Mortgage Innovation
Her current role is in strategy and transformation for mortgage banking, and she has previously shared content on companies bringing innovation into the mortgage space.
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Career

Work history

1-2025
SVP, Strategy and Transformation Manager, Mortgage Banking
City National Bank
9-2023 - 4-2024
SVP. Director of Change Management and Governance
EverBank
1-2022 - 8-2023
SVP, Director of Change Management and Governance
TIAA Bank
8-2020 - 1-2022
SVP, Bank Change Management leader
TIAA Bank
2-2018 - 8-2020
SVP, Portfolio Lead, Residential Lending, Servicing and Credit
TIAA Bank
In the press

Media appearances

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Education
1991 - 1995
BA
The University of the South
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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