LaVerne Cooke

Questioner
DISC Type : c

DHTS APPLICATION ANALYST 2 at Duke Health Technology Solutions

Durham, North Carolina, United States

Overview

LaVerne Cooke is a DHTS Application Analyst at Duke University Health System, where they focus on implementing, maintaining, and supporting IT applications. Their role involves a blend of business practice knowledge and information systems expertise, and they are certified in ITIL v3 Foundation.


LaVerne is certified in ITIL v3, a framework for IT service management.

Personality Overview

Price-Sensitive

Cautious & Analytical

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

IT Application Support
Role involves implementing, maintaining, and supporting Duke's IT applications for end users.
IT Service Management
Holds the ITIL v3 Foundation certification, a globally recognized standard for IT service management.
Systems Analysis
Responsible for interpreting and analyzing systems, data, and information within the Duke Health technology environment.

Media Appearances

LaVerne has no verified media appearances

Work History

4-2002
DHTS APPLICATION ANALYST 2 at Duke Health Technology Solutions

Education

Bachelor's degree from Rockville University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Durham, North Carolina, United States Job Level : Mid-senior Designation : DHTS APPLICATION ANALYST 2 at Duke Health Technology Solutions
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Insights For Selling To LaVerne

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with LaVerne is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from LaVerne

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will LaVerne move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can LaVerne take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And LaVerne

Personality Compatibility


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