Leonardo Ribeiro in

Leonardo Ribeiro

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Customer Success Analyst SR at Veloe
📍 São Paulo, São Paulo, Brazil

Leonardo Ribeiro is a Senior Customer Success Analyst at Veloe, with a background in sales and operations management at companies like Vivo and Atento. He holds both a Bachelors in Administration and an MBA from Uninove and is passionate about ensuring client success through creative solutions and exceptional service.

He has a strong commitment to his professional field, demonstrated through his active involvement in the administration community. His career shows a consistent focus on relationship management, whether with customers, suppliers, or professional peers, driven by a passion for delivering memorable experiences and achieving positive results.

Unique fact: Leonardo serves as a Board Member for the Regional Administration Council of São Paulo (CRA-SP), contributing to the oversight of the profession.

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Experience
9 Years
Current Role
Customer Success Analyst SR
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Leonardo cares about

Customer Success
His career is dedicated to ensuring client satisfaction, backed by certifications in Customer Success and Customer Experience.
Supplier Management
Has extensive experience managing vendors and suppliers at both Veloe and Vivo to guarantee high-quality service delivery for clients.
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Career

Work history

3-2022
Customer Success Analyst SR
Veloe
4-2021 - 3-2022
Customer Success Analyst PL
Veloe
4-2025
Board Member
Conselho Regional de Administração de São Paulo - CRA-SP
9-2019 - 4-2021
Operations Manager
Atento Brasil
9-2016 - 9-2019
Sales Manager
Vivo (Telefônica Brasil)
In the press

Media appearances

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Education
12-2019 - 11-2023
Bacharelado em Administração
Uninove - Universidade Nove de Julho
11-2024 - 11-2025
Master of Business Administration - MBA
Uninove - Universidade Nove de Julho
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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