Leyla Erbach (Ward), Executive IT Leader, MBA in

Leyla Erbach (Ward), Executive IT Leader, MBA

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Global Head of Operations, IT Service Management and ServiceNow at Medtronic
📍 Ireland

Leyla is the Global Head of Operations and IT Service Management at Medtronic, specializing in AIOps, AI Governance, ServiceNow, and Salesforce. She has a reputation for delivering complex technology and digital transformations that create tangible business value. She holds an MBA and a Masters in Management of Information Systems.

Outside of her technology focus, Leyla is passionate about people. She chaired the Medtronic Womens Network Annual Summit, highlighting her commitment to diversity and inclusion. She is a dedicated animal lover, caring for a dog and eight cats.

Unique fact: Leyla is a dog lover who "accidentally" adopted eight cats.

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Experience
14 Years
Current Role
Global Head of Operations, IT Service Management and ServiceNow
Job Level
Mid-senior
Location
Ireland
Personality Overview

How Leyla shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leyla cares about

AI Governance
A key area of her expertise, she closely follows innovation and grassroots actions in AI within the life sciences and manufacturing sectors.
Operational Stability
As Global Head of Operations, she is directly accountable for global system availability and managing major outages, making stability a top professional priority.
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Career

Work history

10-2022
Global Head of Operations, IT Service Management and ServiceNow
Medtronic
2-2021 - 12-2022
Head of APAC Delivery and Automation (RPA) (Director)
Medtronic
11-2019 - 2-2021
Head of Commercial IT (Salesforce) and Business Relationships (BRM)
Medtronic
11-2018 - 11-2019
APAC Portfolio Director and Head of PMO
Medtronic
3-2016 - 11-2018
Office of CTO (Chief of Staff) and Global Technology Portfolio
BHP
In the press

Media appearances

Leyla Erbach - Global Head of IT Operations, ITMS and Manufacturing IT (Industrial IT) - Senior IT Director at Medtronic | The Org. Featured in The Org
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Education
1997 - 1998
Master of Business Administration (MBA)
University of Southern Colorado, USA
Master of Management of Information Systems
University of Saarland, Germany
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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