Liliana Lopez Lerma is the Founder and CEO of TALUNS GROUP, leveraging over 20 years of ICT experience to optimize BPO and Contact Center processes. An Industrial Engineer, she specializes in technology-driven solutions, including Conversational AI and omnichannel strategies. Colleagues describe her as experienced, professional, and passionate about customer service.
Outside of her extensive professional commitments, Liliana has a background in the performing arts. During her time at the Universidad Autónoma de Occidente, she was an active participant in the universitys dance group, showing an early interest in creative expression and disciplined performance.
Her company, TALUNS GROUP, is a globally certified “Women Owned” business, highlighting her role in promoting female leadership in technology services.
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