Lindsey Musselman in

Lindsey Musselman

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Head of Retail People and Business Operations (Operational Readiness) at Vanguard
📍 Greater Philadelphia, United States

Lindsey is a transformational leader serving as the Head of Retail People and Business Operations at Vanguard. She shapes and executes visionary business strategies, leveraging her MBA from UNC Kenan-Flagler to drive measurable outcomes in operations, human capital, and strategy for a 5,000-person retail division.

Based on her interests, Lindsey appears passionate about leadership and high-performance organizations, with a stated interest in both the US Navy and the Harvard Business Review. This suggests a focus on discipline, strategy, and cutting-edge business theory outside of her direct role.

Unique fact: Her role oversees massive annual operations, including 9.5 million customer calls and 800,000 advisor appointments.

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Experience
19 Years
Current Role
Head of Retail People and Business Operations (Operational Readiness)
Job Level
Mid-senior
Location
Greater Philadelphia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lindsey cares about

Operational Readiness
Leads the operational readiness team for a 5,000-person retail business, focusing on workforce forecasting, planning, and change management to enable strategic outcomes.
Business Transformation
Previously led the design and implementation of a transformative sales and service-to-sales model for an 800-person organization, redefining roles and processes.
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Career

Work history

6-2020
Head of Retail People and Business Operations (Operational Readiness)
Vanguard
12-2018 - 6-2020
Business Transformation Lead
Vanguard
11-2016 - 12-2018
Head of Strategic Support, HNW and Sales Businesses
Vanguard
7-2014 - 11-2016
Senior Manager, Culture & Employee Engagement
Vanguard
10-2012 - 7-2014
Manager, Executive Development & Succession Management
Vanguard
In the press

Media appearances

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Education
2007 - 2009
MBA
UNC Kenan-Flagler Business School
2000 - 2004
Bachelor of Arts
Dartmouth College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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